FAQ
Order Information
Can I place my order over the phone?
Yes, and at any time. Call us toll-free 24/7 at 1-888-262-6224 to place your order.
Can I cancel or change my order?
Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can't change or cancel your order, but contact us at [email protected] or 1-888-262-6224 and we'll do our best to help.
How will I know if Coach received my order?
Once you place an order, you'll receive a confirmation number and a confirmation email to confirm your order is being processed. If you don't receive a confirmation email within 24 hours, call us at 1-888-262-6224.
What do I do if I have a question about my order?
Ask away. Contact us at [email protected] or 1-888-262-6224.
Do you offer price adjustments?
Yes, we do. If a full-price item has been marked down within 7 days of your purchase, you may bring it to a Coach Retail store along with your receipt or call us at 888.262.6224 for a price adjustment. Please note that there will be no price adjustments given for sale items that are further discounted.
Can I order or ship Coach products outside of the United States?
Coach.com does not accept orders with billing or shipping addresses outside of the United States, Puerto Rico and Canada, but you can place an international order by calling us at 1.888.262.6224.